We offer free shipping in the UK with Royal Mail's 2nd Class service. This takes 3-5 business days. We also offer Royal Mail's 1st Class Signed For service which costs £4.50 and takes 1-2 business days.
Orders placed before 12pm will be processed and dispatched on that day. Orders placed after 12pm will be processed and dispatched on the next business day.
We are very confident that you will love your Woodstock Laundry product. However, if you aren't 100% satisfied then we will happily offer a replacement, credit note or issue a refund, upon the successful return of the item within 14 days of the original purchase. Unfortunately, items that have not been returned within 14 days cannot be processed.
Woodstock Laundry Gift Cards are not eligible for refunds.
Please note that we can can only process returns on items that are clean, unused and in their original packaging. Woodstock Laundry reserves the right to refuse refunds on damaged or worn items. Please also note that, where applicable, we do not refund shipping costs, and that the shipping cost of the returned item will need to be covered by the customer.
To process your return, please use our Contact Us page, or email email@example.com. Once received, we will be in touch to arrange the next steps.
Please include your phone number in the message, as our email replies sometimes end up in customers' junk mail folders. Please also include your order number.